NHTSA Complaint #11560154 — 2019 FORD ESCAPE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11560154
Vehicle 2019 FORD ESCAPE
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MS

Consumer Description

I purchased my car 2019 FORD ESCAPE in September 2023, last week it cut off. It will not crank. I changed the key forb batteries, then the engine stated "ENGINE FAULT SERVICE NOW". The car did start but after running about 40 mins, I noticed the heat was not working, only cold air coming out. All of a sudden, the ENGINE ran HOT. I pulled over cut it off. Looked under hood, coolant reservoir was empty. Finally got coolant in the car. After driving another week, added more coolant. I am now on my 4th container of antifreeze in a little over 2 weeks. no visible leak on the ground under the hood. This morning , my car would not start again. And a smell was inside the car like exhaust fumes, a sweet smell, plastic burning smell. the smell was inside however when I got out of the car you ccould smell the smell away also like 10 feet. I checked my oil and the stick was covered with black thick oil; however when i checked the dipstick MY CAR WAS EMPTY OF OIL.

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