NHTSA Complaint #11559654 — 2020 FORD F-350

Truck's power door lock actuators are failing and fail to unlock the doors via remote or the interior door(s) electric unlock button(s). The only way to open the door is via exterior key (if you happen to have it accessible) or if you pull the vehicle's interior door handle, which then "pops" the door lock button. This failure is alarming as in the event of an emergency, access to the interior cab of the vehicle can not be gained from the exterior without a key. Similarly, access to the interior of the cab can only be provided when one squeezes, or pulls, the vehicle's interior door handle. If a driver/passenger is incapacitated for some emergent reason, there is no easy way to gain rapid access to the passenger compartment without extrication type equipment. From my on-line research it appears that Ford has had previous problems with this and actually acknowledge this through Ford Customer Satisfaction Program(s) 20M04, 19N06, 18N03. Appreciate any assistance and insight you may be able to provide.