NHTSA Complaint #11474478 — 2020 FORD F-350

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11474478
Vehicle	2020 FORD F-350
Component	STRUCTURE:BODY
Date of Incident	July 17, 2022
Date Filed	July 18, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

On 7/17/2022, while driving, the tailgate unexpectedly released. The tailgate was damaged by the trailer that was being towed at the time. The tailgate was damaged by the trailer tongue jack. The tailgate was confirmed closed prior to driving. No warning messages were displayed from the vehicle. The vehicle has not yet been inspected by the dealer but I have an appointment on 7/27. Ford Customer Service was contacted, case #CAS-37657604 was provided. Prior to the incident there had been several occasions where the vehicle would display a warning that the tailgate was open but inspection confirmed it was secured.

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