NHTSA Complaint #11559123 — 2018 FORD ECOSPORT

The contact’s daughter in-law owns a 2018 Ford EcoSport. While driving approximately 60 MPH, the Low Oil message was displayed, and the engine shifted into "LIMP Mood" reducing the speed of the vehicle. The vehicle was later towed to the local dealer who diagnosed that the oil pump had failed causing permanent damage to the engine and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle had experienced the same failure listed in the NHTSA Action Number: PE23015 (Engine, Engine Cooling). The failure mileage was 74,000.