NHTSA Complaint #11558984 — 2018 FORD FUSION HYBRID SERVICE BRAKES

Complaint Details

ODI Number	11558984
Vehicle	2018 FORD FUSION HYBRID
Component	SERVICE BRAKES
Date of Incident	August 15, 2023
Date Filed	December 7, 2023
Mileage	180,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

The contact owns a 2018 Ford Fusion Hybrid. The contact stated that after starting the vehicle and depressing the brake pedal, there was a grinding sound coming from the front brake pads. After shifting into drive, the message "Emergency Brake Failure, Vehicle Shutting Off" was displayed and the vehicle turned off. After restarting the vehicle, the vehicle operated normally. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 180,000.

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