NHTSA Complaint #11558957 — 2014 HYUNDAI SONATA

UNKNOWN: my wife took the car to go to the store by our apartment. She was going through a roundabout at 10 maybe 7 mph when the car just shut off. We took it to AAA. AAA told us that it was an engine failure, and that there was an engine recall on our vehicle. We still thought it was the Ater. We took it to a shop called Gulich. They saw the engine factory recall and informed Chapman Hyundai in Scottsdale to repair the vehicle. Spoke with a Nick who told us that he would give us a free loaner as they fix our vehicle, and that it was under the recall. Got a call two days later from Nick stating that there was sludge in the car and it was from the previous owner, that is why they’re not fixing it. The previous owner only had the car for two years as we receive the car in 2016 with 36,000 miles on it. Every oil change, tuneup, air conditioning, etc., we were told that the car was a queen puff, and that there should be nothing wrong with it. This is just an unfortunate misunderstanding, I would like to have my car fixed they are pressing me to return the loaner and my wife is in the hospital. Trying to leave me stranded. Please help .