NHTSA Complaint #11558879 — 2021 JEEP CHEROKEE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11558879
Vehicle	2021 JEEP CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	November 9, 2023
Date Filed	December 7, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

The vehicle was running in the freeway suddenly transmission alert message pop up at the dashboard and the vehicle slowly stop in the middle of the busy freeway, took it to Chapman Jeep dealership and the vehicle was fixed for PTU malfuntion, got my car back but there was a burning smell everytime I drove and step out of the vehicle. I have been trying to call the dealership but no response yet.

Related Complaints for the 2021 JEEP CHEROKEE

Other UNKNOWN OR OTHER Complaints

#11714199 — January 29, 2026 — The interior screen has become pixelated with different colors. This effects my back up camera which is a big safety ...

#11713965 — January 28, 2026 — the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...

#11701840 — November 28, 2025 — My jeep initially shutoff while driving on the interstate at 70 mph last December. I took it the dealership and they ...

#11701952 — November 28, 2025 — I have had a service 4wd light on for months. The Power Transfer Case part has been on backorder from jeep for over 4...

#11687250 — September 15, 2025 — SVC 4WD

Recent Complaints for the 2021 JEEP CHEROKEE

#11713965 — ELECTRICAL SYSTEM — January 28, 2026 — the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...

#11713965 — POWER TRAIN — January 28, 2026 — the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...

#11713613 — AIR BAGS — January 27, 2026 — Car accident on 1/24 hit tree head on around 35 mph with NO airbags deploying. Suffered from concussion and whiplash,...

#11706912 — POWER TRAIN — December 24, 2025 — I was driving on the interstate at approximately 70 mph when I attempted to accelerate to pass another vehicle. There...

#11705902 — POWER TRAIN — December 18, 2025 — PTU Failure. Known issue. 2017-2019 recalled but the part is still and issue and can lock up transmission. Recall nee...