NHTSA Complaint #11558820 — 2022 TESLA MODEL 3

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11558820
Vehicle 2022 TESLA MODEL 3
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

This car has demonstrated repeated incidents of moving/driving backwards when it is set in Drive/Forward via the steering wheel control. This was first reported to Tesla in December of 22. Their service center responded that they could not identify a cause or propose a repair. They commented that it was an engineering and/or software problem. I provided them with multiple date/time stamps. videos of the car performing this way. In the interim the car has demonstrated ghost braking at high speed on an empty freeway. A complaint regarding this concern was provided to NTSA and I have not had a response. The car has subsequently repeatedly moved backward when in Drive. I also have videos of these occurrences. I returned the car to the service center for these behaviors and was told that there was nothing that could be done. The service center said that I "canceled" my request for servicing, and noted that in the Tesla service files. I did not cancel my appointment. They refused to examine and service the car. We recently experienced the car steering wheel locking and inableing the wheel to be turned right, during a 3 point parking exit. I took the car in and was told that the problem was a "firmware" update problem. The problem of driving in reverse when the car is placed in Drive has repeated itself in the past 3 weeks, and I again have videos of this occurrence. This in particular is a dangerous action as it can result in a collision or injury to persons. It is a servo-motor and control problem.

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