NHTSA Complaint #11558773 — 2019 TOYOTA RAV4

The available component that failed would be the liftgate hinge. My safety is put at risk because the powerlift gate is leaning toward the left side heavily and limiting away from the frame of the vehicle. Although this is latched down, others are a risk because if the liftgate detached from the vehicle, others could be seriously injured. The problem has been confirmed by the dealer. The vehicle has been reviewed by the dealer, as well as, a body shop. There were no warning lamps or messages for this problem. The problem was initially noticed when the trunk was gapping on one side and rubbing aggressively on the opposite side. The dealer said that it was with the hinge after I brought it to their attention. Toyota is not covering cost to have it repaired because they deemed it a “wear and tear” and a body shop deemed it a manufacturing issue. I am paying for said repair out of my own pocket which is not morally correct for a manufacturer issue.