NHTSA Complaint #11661564 — 2019 TOYOTA RAV4

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11661564
Vehicle 2019 TOYOTA RAV4
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

I bought my Rav4 in 2019 brand new. For years, anytime there is a hard rain, the doors fill up with water. Water does not drain properly. I brought my car into Toyota a couple of years back. They told me that there was no fix and that when that happens, just to lift up the weather stripping on all four doors, to let the water drain. They acted like this is completely normal. Just last week, I brought my car in again to Toyota to see if they had a fix for it. They ended up charging me about $700 to replace all of the weather stripping on the doors. This is very clearly a manufacturing default and the customer should not be charged for what is a common issue with this car! If this is a well known issue at this point, why has this not been recalled? Again, the doors have had issue draining the water properly since day one and the car was brand new! Anytime the doors fill with water, you can literally hear the water splashing around in the doors while driving! I am not a happy customer. Toyota never takes responsibility!

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