NHTSA Complaint #11558514 — 2017 VOLKSWAGEN TIGUAN STEERING

Complaint Details

ODI Number	11558514
Vehicle	2017 VOLKSWAGEN TIGUAN
Component	STEERING
Date of Incident	November 20, 2023
Date Filed	December 5, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I started to get an "airbag error" message on the dash and then noticed that my horn no longer works, and neither do any of the buttons on either side of the wheel that control the dash menus and sound/phone system. I was able to determine this is a clock spring failure. From what I read, this is not a part that is supposed to wear out or fail from the age of the car and is expected to last the life of the car. Unfortunately, I now have no horn and possibly no airbags and I can't change any view on my dash to look up anything else.

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