NHTSA Complaint #11558291 — 2016 FORD EXPLORER
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11558291 |
| Vehicle | 2016 FORD EXPLORER |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | 15,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 55 MPH, there was smoke coming from the engine compartment. Additionally, the "PTU Failure" message was displayed before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that the transmission had failed due to the faulty "PTU". The contact was informed that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 15,000.
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