NHTSA Complaint #11557873 — 2017 NISSAN VERSA

The contact owns a 2017 Nissan Versa. The contact stated while driving 65 MPH, the transmission downshifted, and the vehicle decelerated to 5 MPH. There was no warning light illuminated. The contact was able to pull to the side of the roadway. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where the transmission was flushed; however, the failure persisted. The vehicle was then towed to a transmission specialist, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was repaired. Additionally, the contact stated that upon starting the vehicle after the vehicle had been serviced at an independent mechanic, ten months later, the vehicle made an abnormally loud clunking sound. The mechanic informed the contact that the failure might be related to the transmission. The vehicle was towed to a certified transmission specialist, where it was diagnosed that there were metal shards inside the transmission. The mechanic determined that the CVT transmission needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 77,645.