NHTSA Complaint #11557748 — 2018 FORD EXPLORER

I purchased this used vehicle from Carmax 1/2022. Prior to my purchase it was a fleet vehicle. On 09/18/2023 I experienced EcoBoost engine failure.Mileage is currently roughly 49k. Incident occured 2 months outside of Powertrain warranty. The engine light would come on intermittently when driving. Took the car for a diagnostic to diagnose issue and had #3 ignition coil replaced due to misfire message. Few days later, light would come back on. After 3rd time of me going back and forth to the repair shop because of the light coming back on and vehicle drive not being as smooth as it usually is, I took the car to Ford dealer service center, where I was advised that this is a known issue, but no recall has been issued at this time. In addition, I was told that this engine is on back order and will not ship out until March 2024. A loaner car has not been provided and my extended warranty covers 5 days at $35/day, that is it. I will be without a vehicle for 6 months. Prior to this incident in 2022 I had a transmission issue. Powertrain warranty was still in effect so Ford covered it. I was without a vehicle for about 3 weeks for that repair. This has been a very dissapointing experience for a vehicle that is 5 years old and under 50k miles.