NHTSA Complaint #11557635 — 2013 KIA SOUL

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11557635
Vehicle	2013 KIA SOUL
Component	POWER TRAIN
Date of Incident	October 20, 2022
Date Filed	November 30, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

I bought my Kia 1 year ago. When I bought it I was told the transmission needed a software update and that’s why it shifts so hard. Took it to Kia dealer and they installed. Didn’t fix the problem. Took to two other mechanics and had the transmission replaced and it’s still shifting so hard that your whole body jerks forward. Nobody can figure out what is wrong with it. Also smells like something is burning or melting quite often.

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