NHTSA Complaint #11436664 — 2013 KIA SOUL

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11436664
Vehicle	2013 KIA SOUL
Component	POWER TRAIN
Date of Incident	September 22, 2021
Date Filed	October 13, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I took my 2013 Kia Soul into the dealership in Rockwall because it had a recall. The dealership states that the problem with my particular car is in fact due to the recall. The engine has seized. The dealership is refusing to do any of the necessary repairs and said that they are no longer responsible for the car as we didn't bring it in a more timely manner. The service department is horrible about returning phone calls and has had the Soul since 9/22/2021, they scheduled the repairs, I paid to have it towed to the dealership as they requested. Now they are refusing to pay or do any of the repairs.

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