NHTSA Complaint #11557605 — 2019 GMC TERRAIN

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11557605
Vehicle 2019 GMC TERRAIN
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

For the third time, the brake booster has failed on our GMC Terrain. We had the first replaced with an OEM part. That booster failed after 2 weeks. A second OEM brake booster was installed. That one lasted about a year until it failed as well. This time we were traveling down the interstate and interstate speeds. There were no indications of an issue until trying to slow down when attempting to exit the interstate. Luckily it was a long ramp and there was not much traffic as I had to push extremely hard to slow down the vehicle. Knowing immediately what had happened, we noticed a GMC dealership was just down the road and safely made it. We left the vehicle at the dealership and rented a car to continue our vacation. We are now being told that not only did the brake booster fail, but the components entered the engine and caused major damage. The suggested repair is a full engine replacement. This is unacceptable for an issue that GMC has know about and has had recalls for on other years of their vehicles. Not only could my family have been severely injured, or worse, we are not financially able to repair the vehicle.

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