NHTSA Complaint #11557170 — 2013 INFINITI M37

In December, 2022, the airbag warning light activated. AT a cost to us of over $1500, the Infiniti dealer replaced the failed sensor. What we did not know is that this did not fix the problem and the air bag on the passenger side would never have deployed in the event of an accident. In November, 2023, the airbag warning light again activated. It turns out that the seat assembly had actually failed of which we were unaware. This is a very expensive repair to a part that should never have failed in the first place. After significant discussions with Infiniti, they did decide to cover the cost of the seat assembly itself but not the labor to install it (another $800). At this time, we are still unclear as to whether this will actually solve the problem. Aside from a very expensive repair to a part which never should have failed (especially since the car is very lightly driven) we were and are very concerned that this could have resulted in a very serious injury in the event of a vehicle crash. We consider the discussions with Inifiniti to be unsatisfactory with respect to the whole incident.