NHTSA Complaint #11499579 — 2013 INFINITI M37

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11499579
Vehicle 2013 INFINITI M37
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

The airbag control module failed on this car which has under 25000 miles on it. The airbag would not have deployed if the car was in an accident and insurance claims would have been void so we had no choice but to immediately replace the module at a cost of over $2,000. The dealer inspected and confirmed that this was the case (and also that they have seen it happen on other Infinity's). The warning light was the first indication of the problem and we immediately took it to the dealer who replaced it. We can understand mechanical failures in an older car but it seems ridiculous that this vital piece of safety equipment would fail on a car with very low mileage and we have never had a car where the airbag system failed.

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