NHTSA Complaint #11557074 — 2014 KIA OPTIMA
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11557074 |
| Vehicle | 2014 KIA OPTIMA |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CO |
Consumer Description
Paint (Pearl White) has been peeling and delaminating for a number of years. Tried working w/Kia directly. Their Customer Care center told us they have a memo stating the known issue with the pearl white paint and told us to send in pictures, get it repaired and send in the bill. We didn't want to do this directly so received an estimate from the body shop. Kia then recanted and said we weren't under warranty. We've seen many other complaints across Kia and Hyundai cars related to this pearl white paint. We just want them to cover repainting. The body shop has 50 photos to include the actual paint thinness measured with digital measurement device.
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