NHTSA Complaint #11556797 — 2023 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	11556797
Vehicle	2023 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	October 25, 2023
Date Filed	November 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The rear camera on my Explorer shows a blue screen most of the time and this has become a serious safety issue. A few weeks ago while backing out of a parking spot I almost hit a pedestrian who came out of a double-parked car because the pedestrian was in my rear view mirrors blind spot. Luckily a passenger in my car saw them and alerted me. The remedy for this recall was supposed to be available after August 7th. I have tried multiple times to get my vehicle in for repair. I have complained to my Ford dealer and opened a case with Ford customer service. They each told me something different and I'm not sure what to do now.

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