NHTSA Complaint #11556251 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11556251
Vehicle 2012 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NH

Consumer Description

Driving my daughters home from cheer practice and there was all of a sudden a lot of alerting from the vehicle. My steering the vehicle became very hard, even just managing around corners I was having a hard time not going into the oncoming traffic lane. At a stop sign, I needed to turn towards home, I could barely turn the steering wheel and ended up driving on someone's property before I could complete the turn. I made a hard five point turn in the middle of traffic after turning on my emergency flashers. I did this also turning into my road and driveway. It was nerve racking as I felt, not only my life, but my children's were at risk. It was out of the blue because the vehicle was handling great, and when the "Service power steering now" and "Service AdvanceTrac" indicators came on most steering control was all of a sudden lost. A dealer or Service has not looked at the vehicle yet. We have an appointment with a Ford dealer in three weeks, it is not driveable.

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