NHTSA Complaint #11556116 — 2023 TOYOTA COROLLA CROSS

Dear NHTSA Representative: I bought a Toyota Cross LE 2023 in April of 2023. During the first few weeks of owning and using the vehicle, seat belt alarms got activated even though all passengers were wearing their respective seat belts. Also, open door alarms got activated randomly while all of them were properly closed. On the 27 of July 2023 at a stop light the vehicle turned off in accordance with the Auto Stop Programming feature, however once the brake pedal was released, the engine failed to start while faults appeared on the instrument cluster display. When the vehicle was taken to the Toyota dealer, the manufacturer representative did not recognize the situation as a technical problem. They just advised to turn off the Auto Stop Feature as a "remedy" on August 3, 2023. Service job orders were not given when repair was requested. On November 13, 2023 the vehicle failed to engage any gear once the shift lever was moved from P to D. Malfunction faults appeared on the instrument cluster display and the engine stalled. Once again the vehicle put us on a safety risk due to manufacturer defects. The vehicle was transported to the Toyota Dealer for repair. I am a resident of Puerto Rico and this car was bought to accommodate my mother's and my needs of transportation to fulfill personal and professional necessities. Even though monthly payments are made in compliance with the financial commitment, warranty services already paid in advance are not being delivered or fulfilled. As a result of this condition, I am not able to recognize the trustworthiness of the vehicle under Toyota Brand advertising in Spanish "Maneja Confiado". It is my request for NHTSA to evaluate my complaint and investigate this defect of intermittent nature that compromises the safe use of this car by my family among traffic with other drivers. I will be seeking to cancel this purchase agreement and no longer recognize Toyota as a dependable or reliable option for transportation.