NHTSA Complaint #11556066 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford Ecosport. The contact stated while his daughter was driving into a parking area, she heard an abnormal sound coming from the engine compartment. After a visual inspection of the engine compartment, the contact observed that the engine oil was at sufficient levels. The low-oil pressure warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 81,000.