NHTSA Complaint #11556043 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that the vehicle was parked outside the residence, and she noticed that coolant was leaking onto the ground. The contact stated that she added coolant to the vehicle, but the coolant continuously leaked onto ground. The contact started driving the vehicle however, the vehicle started overheating and a message advising to pull over was displayed. The contact reversed to the front of the residence and parked the vehicle. The contact stated that while driving approximately 55-60 MPH, the vehicle overheated and shut off. The contact was able to veer to the side of the road. The vehicle was towed to the residence. The contact stated that the failure recurred several times while driving. The vehicle was towed to the dealer several times, and the dealer diagnosed that coolant was leaking from the coolant hose, and the engine coolant temperature sensor housing was cracked. The dealer repaired the vehicle twice; however, the failure recurred. The vehicle was taken to an independent mechanic, where the coolant hoses were repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 47,841.