NHTSA Complaint #11555572 — 2017 SUBARU FORESTER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11555572
Vehicle 2017 SUBARU FORESTER
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

My 2017 Subaru Forester, to which I am the original, and still current Owner, has a recall warranty for a cracked front exhaust system / catalytic converter - see attached letter. I am experiencing the these issues related to this fissure, including reduced performance of the vehicle, exhaust impact and noises. Because I spend sometime abroad and I have brought the vehicle to France, Subaru is attempting to deny my warranty / reimbursement request. Subaru's Warranty makes no mention of a situation where the vehicle spends a portion of the year outside the US, especially in the case where I am currently the Original Owner. On the contrary, the Warrany information published on the NTSB site, indicates that customers who pay for the repair may be reimbursed, this could specifically apply to my situation. I greatly appreciate your assistance to resolve this matter as I'm hopeful it poses to safety hazard to my young family. Thank you and have a pleasant day. I've attached a number of relevant documents.

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