NHTSA Complaint #11555416 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving at unknown speeds, the check engine warning light illuminated. The contact opened the hood and became aware that the coolant reservoir was empty. The contact's brother opened the coolant cap and topped off the coolant. The contact thought there might have been an air in the unit. While her father was driving the vehicle, the engine overheated. The contact was informed by an independent mechanic that the coolant reservoir was empty and topped off the coolant. While driving at an undisclosed speed, the engine fault service message was displayed. The contact had a friend check the vehicle and had retrieved unknown codes. The contact called the local dealer and was informed there was coolant intrusion and that the short block needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 109,000.