NHTSA Complaint #11555300 — 2019 FORD F-350 UNKNOWN OR OTHER

Complaint Details

ODI Number	11555300
Vehicle	2019 FORD F-350
Component	UNKNOWN OR OTHER
Date of Incident	October 1, 2023
Date Filed	November 15, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

We started to have issues with our back up camera sporadically working, images appearing fuzzy and now the camera has gone completely blank - blue screen. We use this pickup truck to plow in the winter and the camera is important for that. Not having a working back up camera is a safety hazard under normal conditions as well. The issue is that Ford has a recall on "certain" 2019 F-350 trucks with back up camera issues WHICH ARE THE EXACT SAME ISSUES that are happening with our back up camera. This can not be a coincidence. I have called the Ford recall line and spoke to a representative who told me he would document my issue and forward the call information on to his manager. He told me to report it to the NHTSA as well. This is absolutely the same issue and we are not happy that they won't do right by us and take care of this issue.

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