NHTSA Complaint #11555087 — 2023 LAND ROVER DEFENDER

The power steering failed and the car was not drive-able. The warning light for no lane assist available also turned on. The vehicle was in-operable and left us stranded. This would have been a much bigger issue in the winter time, or if I was not at my home. I contacted Land Rover, who had me call LandRover road side to have the car towed to the dealership, since this occurred on a Sunday. They confirmed the issue of power steering malfunction. There was no warning that his was going to happen. It first appeared when we tried to start the car and it was not drive-able. Once at the dealership, I was made aware there was a service bulletin-not a formal recall- regarding this malfunction. It required two code updates (that I was unable to complete with attempt to update software prior to tow) and a battery reset. With this being such a significant issue, making the car in-operable, it was frustrating to hear it was a known issue that was not a recall. The dealership told me there were others in the area that had the same issue and were fixed, with out recurrent of the issue.