NHTSA Complaint #11719441 — 2023 LAND ROVER DEFENDER

The contact owns a 2023 Land Rover Defender. The contact stated that while driving approximately 55 – 60 MPH, the vehicle suddenly shuddered and vibrated with several unknown warning lights illuminated and flashing before the vehicle abruptly stalled and lost power in the middle of the freeway. The vehicle lost steering and braking functionality and was unable to accelerate. The vehicle failed to restart. The contact stated that several vehicles almost crashed into the rear of the vehicle, and a semi-truck came to a screeching halt behind the vehicle. The contact experienced an extreme panic attack and severe anxiety during the failure. The Emergency Services were called to the scene and with the help of the Fire Department, Police, and Ambulance Services, the vehicle was moved from the roadway to safety. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the DC-to-DC converter had failed and needed to be replaced. The contact was informed that the part was on back order and that the vehicle could not be immediately repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.