NHTSA Complaint #11554807 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford Ecosport. The contact stated that while her husband was driving at approximately 60–65 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired, but the failure recurred. Two days prior to the failure, the vehicle had received a routine oil change and maintenance service at the dealer. The contact stated that while driving at approximately 30 MPH, the vehicle stalled. The wrench symbol was displayed. The Ford pass indicated there was a power train failure. The oil was changed prior to the failure. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was contacted and stated there was no warranty coverage on the vehicle. No assistance was provided. The contact stated that the failure was related to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was contacted. The failure mileage was 41, 000.