NHTSA Complaint #11554604 — 2018 FORD ESCAPE

In Oct 2023, I received a transmission fault warning on my car after my car began having issues after the start up to kick in to gear to drive. When I took it to the Ford dealership to be serviced for a diagnostic test, they told me there was metal in my transmission and I would need a new transmission at a cost of more than $8,000. Considering my car is 5 years old, I bought it brand new from the dealer and only has 34,000 miles and was just serviced in June 2023 and I have regularly had maintenance at least twice per year since I bought the car, I find this appalling that I am having such a significant repair required. Transmissions can last up to 200,000 miles and I am nowhere near that amount. I’ve never been in a wreck with this car and it was just serviced. My safety is at risk because my car needs a new transmission and is dangerous to drive. The Ford transmission is faulty and should be taken under consideration for review for major safety concerns. I as the customer should not need to put my family’s safety at risk nor should I have to cover this cost when Ford’s parts are faulty and of low quality.