NHTSA Complaint #11554119 — 2016 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11554119
Vehicle 2016 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I was taking my mom to her knee appointment after her surgery, and my temperature gauge started to rise. No lights or warnings came on in the car what so ever. I pulled over before it reached the red, let it cool and checked fluids. From what I could see the oil, and coolant were fine. The heat in the car stopped working, and the car kept wanting to over heat in the lower gears. I got it to Lion Country Kia in St.College and diagnosed it as finding a cylinder head gasket. My car could no longer be driven, from St.College to my home in St.Mary’s. I had to have it towed, as well as checked here as well to find they were right with a cylinder head gasket issue. I was under the assumption I had the power train warranty as well because it’s under 10/100,000 but unknown to me I didn’t. I could’ve been in an awful accident if I wasn’t paying attention to my gauges and my car overheated and locked up while driving. If anything would’ve happened to my children and my mom in the car that day, all because of a fault in the car manufacturing, Id be knocking on doors! To see all the recalls on the years previous to this for the same issue, you would think it would’ve either been taken care of, or a recall put on this year as well. From what I’ve been reading it’s been happening all too often. Something needs done.

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