NHTSA Complaint #11553971 — 2013 FORD ESCAPE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11553971
Vehicle	2013 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	April 7, 2023
Date Filed	November 7, 2023
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

The contact owns a 2013 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle shuddered. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed with premature transmission failure. The dealer notified the manufacturer, who declined to cover the cost of the repair. The contact followed up with the manufacturer and was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 90,000.

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