NHTSA Complaint #11553956 — 2018 HONDA PILOT

I had brought my vehicle to the dealership to perform the repair for the auto-restart recall issue. I was told this would fix the issue. Several weeks later, my husband and I were driving the car. I stopped at a red light. When the light changed and I lifted my foot off the brake, the vehicle would not restart. I repeatedly tried applying the brakes and shifting into neutral, then shifting into park, but neither would work. I tried turning the car off by pushing the start button, but that would not work either. I immediately placed my hazard lights on, but vehicles were already approaching our car rapidly on this six-lane road. I began blowing my horn to try to alert them, that we were stopped despite the green light. Several vehicles almost slammed into the back of us, since the speed limit on this major road was 50 mph and vehicles did not expect a car to be stopped with a green light. Fortunately, no cars actually hit us. When I brought my vehicle back to the dealership, I was advised this was related to the prior recall, but that the more lengthy, expensive fix was considered a "warranty extension" and not a recall, so it would only be performed after the vehicle continued to have problems after the initial, cheaper, easier recall was performed, but the car still had a problem not restarting. I was shocked that Honda would allow its customers to continue to drive a vehicle that that know can place them in danger. The repair for the "warranty extension" was completed on this vehicle, however, we have another Honda vehicle that falls under this same "warranty extension"/recall issue. Honda refuses to perform the "warranty extension" portion of the repair on that vehicle, until it actually occurs, thus placing my family in danger again! I called Honda and was told they did not care that this placed my family at continued risk and that I should contact NHTSA if I still had concerns. They refused to tell me how often the problem occurs after the recall fix.