NHTSA Complaint #11553932 — 2016 LINCOLN MKC POWER TRAIN

Complaint Details

ODI Number	11553932
Vehicle	2016 LINCOLN MKC
Component	POWER TRAIN
Date of Incident	October 16, 2023
Date Filed	November 7, 2023
Mileage	117,524 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The contact owns a 2016 Lincoln MKC. The contact stated that she started the vehicle and when she shifted the gear shifter into drive, the gear shifted into neutral instead. The contact stated that she noticed that the park mode light was displayed. The contact turned off and restarted the vehicle and was able to drive the vehicle to her destination. The contact stated when leaving her destination, the gear shifter would not shift into any gear and was inoperable. The contact stated that the failure had occurred several times. The vehicle was towed to the dealer and diagnosed with a failed cable shifter bushing. The contact was informed that the cable shifter bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 117,524.

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