NHTSA Complaint #11553908 — 2015 HYUNDAI TUCSON
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11553908 |
| Vehicle | 2015 HYUNDAI TUCSON |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WI |
Consumer Description
Bought vehicle from dealership and 20 days later my car shut off as I was driving. Spoke to dealer they had me bring to her mechanic that she use since it was going to be in the shop dealer agreed to put new pads and rotors on. Picked up vehicle, ask them about the problem. They told me that it was all good and that they just cleaned up the mass air sensor that was dirty. Brought vehicle home. Mid of Oct driving down highway/55 mph vehicle shut off again on me this time it went into limp mode. Call dealership back and she wanted me to drive it to shop. I stated I’d did not feel comfortable driving it 45 miles in limp mode. Local shop Looked at it discussed with dealership. I finally spoke to the shop they gave me the information of the codes. Dealership texted me not phone call told me all about the code It was pulling and recommended that I take it to a Hyundai dealership as there is a service campaign on the vehicle. Dealership sent bank a copy of the service campaign. It states as required by federal law dealers must not place vehicle into customers use until campaign and all open recalls performed on vehicle. Campaign states it is a safety action. Campaign also states Q&A on the campaign. Hyundai strongly encourages customers to get this fixed. Also states what will happen if the wear in the engine bearings are malfunctioning. Also states that dealers will inspect and if necessary replace the engine. this is the second time vehicle has shut off while I was driving on Wisconsin highways. I have informed dealership that it was the second time that it has done this and that it was unsafe. Then I find out that the first shop I took it to that works with the dealership put in a used transmission a new Cadillac converter days before my purchase, and neither in person prior to signing purchase agreement nor on the Wisconsin buyers guide does it show that this dealership replaced anything into this car. I have only driven 1400 miles. I spoke with dealer, she won’t help!
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