NHTSA Complaint #11553807 — 2021 JEEP WRANGLER

When driving on the highway, the vehicle would shake uncontrollably when i hit a bump. Also know as the death wobble. I took my Jeep to the dealer for evaluation. The dealer recommended that the steering damper be replaced along with some additional parts. I have mechanical breakdown coverage with Geico and a service plan with Autonation. I also contacted Jeep Cares as the death wobble is a know problem with Jeeps. Jeep Cares would not assist with the repair because I had mechanical breakdown coverage with my auto insurance policy. My mechanical breakdown coverage thru Geico has a $250 deductible which I am responsible for with any repair. Jeep told me that steering damper was on backorder with an ETA of 30-45 days or longer. They then told me that I could pick up my car and drive it as long as I stayed under 50 miles. I told them this option would not work for me because I drive 30 miles to and from work each day. Jeep then told me that they would look for an OEM replacment. The OEM replacment was successful but I had to pay an additional $90 for the part as my mechanical breakdown coverage only covered the cost for the part from Jeep. At the end of the day I am out of $340 plus dollars for a known Jeep issue. Jeep needs to stand behind their problem regardless of mileage. This is a serious problem.