NHTSA Complaint #11709438 — 2021 JEEP WRANGLER

The power steering system experienced a sudden failure while the vehicle was in motion. Steering assist was lost without warning, causing a significant and immediate increase in steering effort. This created a serious safety hazard and I nearly lost control of the vehicle. The vehicle is a 2021 Jeep Wrangler Rubicon with approximately 31,000 miles. There were no warning lights, messages, or symptoms prior to the failure. The loss of power steering occurred unexpectedly while driving. The vehicle was taken to an authorized Jeep dealership, where the issue was confirmed. The dealer stated the failure was related to two communication bus lines associated with the power steering system. The dealer is refusing warranty coverage and has quoted approximately $1,000 for repair. The failure directly impacted my ability to safely control the vehicle and posed a risk of crash, injury, or death to myself and others on the road. The vehicle is currently available for inspection upon request. The issue has been confirmed by the dealer, and no inspection by the manufacturer or other third parties has occurred at this time.