NHTSA Complaint #11553757 — 2013 FORD FIESTA

The contact owns a 2013 Ford Fiesta. The contact stated while accelerating from a complete stop, the vehicle would jerk and would hesitate to respond. Additionally, the contact stated that the failure recurred while driving from a complete stop, and the vehicle stalled in the middle of the road. The check engine warning light was illuminated. The contact stated that her husband depressed the accelerator pedal and was able to continue driving; however, the vehicle failed to exceed 20 MPH. The vehicle was taken to the dealer, where the TCM was replaced under Ford Campaign Number: 14M02. The contact stated that while driving from a complete stop, the vehicle was shuddering. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission needed to be replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 2,500.