NHTSA Complaint #11553697 — 2015 NISSAN MURANO
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11553697 |
| Vehicle | 2015 NISSAN MURANO |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
I bought this Nissan Murano after the owner of Suncoast Quality Cars gives me the NADA - Consumers Report, which states the car was scored as an 82, in "Good Condition" with major repairs needed. After picking the Murano up 1-week after I made the purchase, when driven more than a couple of miles, you could feel the transmission slipping. While the owner of Suncoast said that his mechanic had done a full diagnostic test and had confirmed NADA's scoring, just to make sure I took it to Courtesy Nissan of Tampa and paid for their Certified Nissan Mechanics to do a full diagnostic test. Courtesy Nissan's Diagnostic test revealed that the transmission would need to be replaced, which while I did purchase a used car warranty from Suncoast, the car has been out of commission since roughly a week after receiving delivery from Suncoast. When I contacted [XXX] (Owner) by email on 4-separate occasions, from 2-separate email addresses, and text, he states he never received them. Given the owner's approach, and refusing to own up to his lies, or take any kind of responsibility here, I would like a full refund, as I would have never purchased the car, if I knew it had a major safety issue and would have to have the transmission replaced immediately after delivery, and I most certainly wouldn't have paid the price of a car that NADA stated was in "Good Condition", as the cost of the transmission is actually 65% of the price I paid for the car. With the transmission needing to be replaced, the same measuring tool (NADA) that Suncoast used to sell me the car, actually states the car is worth thousands-less. Attached, you will also find a copy of the results from the Certified Nissan Mechanic at Courtesy Nissan of Tampa. Warm regards, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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