NHTSA Complaint #11553517 — 2017 RAM 2500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11553517
Vehicle 2017 RAM 2500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

Problem #1- I had to replace the ABS module and HCU on this truck at about 10k miles. (this was completed under warranty). Then at 50k miles truck was diagnosed with the same problem. I had to pay out of pocket for this repair. I ordered these parts from the dealer in November 2021, and they did not get me in until August 19, 2023. I had to pay ($1152.33). This is very dangerous when it has this error it causes the service sabitrac and service abs pop up on the display nonstop with no way to clear it. It also chimes every time. it is very distracting. while these service lights are on, I had no cruise control or traction control. Problem # 2 Transmission over drive failed. I had to replace transmission and transfer case. This makes for an unsafe vehicle that could leave me stranded on the side of the road. this repair cost me ($7,500). Failed at 67,675 miles. Problem # 3 turbo actuator failed and had to replace at 68,565 miles this cost me ($1750). this is an extended warranty on the 2015 model year pickups. Should be all across the board for all trucks using the same design/parts. In total on just repairs under 70k miles I have been forced to spend ($10,402.33). This truck is not road safe at all and I should be reimbursed for all my money I had to spend. At the bare minimum i should be compensated for all my down time plus repairs.

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