NHTSA Complaint #11553461 — 2016 HONDA CIVIC

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11553461
Vehicle	2016 HONDA CIVIC
Component	SERVICE BRAKES
Date of Incident	October 29, 2023
Date Filed	November 3, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

Honda knew of an issue with their Electronic Parking Brake system which required a software update per service bulletin 17-007 since January 17, 2017. Honda claims that the issue was not associated with my 2016 Civic Coupe EXL VIN however on Oct 29, 2023 my Civic threw this error which then cost me $112 for the service center to diagnose and an additional $150 for the software update to be installed. Total cost of $262 for an item that Honda knew was an issue and never addressed on my vehicle. This issue creates a dangerous and possibly life threatening situation which Honda is fully aware and should be held liable. American Honda states that my vehicle was not effected however I disagree as the photos and failure occurred. I was expecting more fro Honda.

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