NHTSA Complaint #11644869 — 2016 HONDA CIVIC

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11644869
Vehicle 2016 HONDA CIVIC
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

Honda did a software update on my vehicle tied to the recall below. The dealership stated to me that they need to replace the VSA modulator and they are claiming this is not covered since they did the software update a few years ago. I believe they are directly corollated as I don't drive the car much only have 27K miles on the car. They are asking me to the pay for replacing the modulator VSA and are stating that this is not covered under the recall. It's hard for me to beleive how they are unrelated if the software is causing the unit to malfunction and we know the unit needs replacement there is a direct connection. This is costing me $2500. NHTSA RECALL NUMBER:16V-725 MFR CAMPAIGN ID:KC6 CAMPAIGN DESCRIPTION:VSA Software Update/EPB RECALL DATE:10/06/2016 RECALL STATUS:17 Character VIN Required

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