NHTSA Complaint #11553365 — 2020 JEEP COMPASS

The contact owns a 2020 Jeep Compass. The contact stated that while at the traffic light, the auto Stop-Start feature turned off the engine; however, the engine failed to restart. The message "Stop-Start Unavailable" was displayed. The contact restarted the vehicle and manually disengaged the auto Stop-Start feature. The vehicle was taken to the dealer, where the cause of the failure could not be determined. Additionally, the check engine warning light was illuminated. The contact stated while driving 45-50 MPH, the vehicle stalled inadvertently. The message "Coolant Overheating" was displayed. The contact veered to the side of the road, turned off, and restarted the vehicle; however, the failure recurred while driving. The contact stated that the vehicle failed to start the following day. The vehicle was towed to the dealer, where it was diagnosed that the two batteries needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000.