NHTSA Complaint #11553355 — 2017 HONDA CR-V

The incident happened on 11/2/2023 at 8:40 AM ET. I was at the speed of about 25-30 miles/hour to drop my daughter at preschool. Suddenly, I received an alert on my dashboard saying "Brake System Problem". When I applied brakes, the vehicle wouldn't stop. I pressed brake pedal very hard and kept it that way for a while. The vehicle gradually came to a stop but it took long for a vehicle to come to a stop. It was a 'brake failure experience'. If there was a downward slope and/or if I was at a higher speed, the vehicle would have gone out-of-control. I don't recall if I felt automatic acceleration when this incident happen. After vehicle came to a stop, I immediately engaged the parking brake, stopped the ignition, called emergency road-side assistance and got the vehicle towed to a dealership. This incident definitely put me, my 3 year old daughter, and others on the road at risk. Dealership inspected the vehicle. They found an error code that confirms the occurrence of the problem but they are unable to duplicate the issue. They don't know why it happened, nor can they guarantee that this will not happen again. They said they followed manufacturers guidelines to troubleshoot the problem. Since they cannot find why it happened, they don't have anything to fix, and advised me to pay the labor charges and pick my vehicle. I reported this issue to American Honda. Case # 14229789. They were concerned that the brakes should have responded well since the model is not hybrid or fully electric. This makes me feel more nervous. American Honda said they are going to investigate this and will get in touch with the dealership where the vehicle currently is. This vehicle was inspected and serviced at the same Honda dealership about 3 weeks ago. The vehicle has been meticulously maintained. All routine maintenances have been done at Honda dealership consistently on time. The vehicle has relatively new battery from 2022. I request you to look into the matter and advise.