NHTSA Complaint #11553345 — 2014 HONDA RIDGELINE

I responded to a recall for my 2014 Honda Ridgeline on October 19, 2023. I have gone through recalls before and did not think much of it until the dealership informed me that my vehicle was "CONDEMNED". I have been calling Honda America ever since and they are not responsive. I was given a case manager as of October 23rd but this case manager cannot get me a loaner vehicle or any other information on how Honda America will make me whole. I have one car in my family and we live in a rural area with no public transportation. If Honda is going to issue a recall and find no remedy they MUST be held accountable and must be responsive to people like me who needs a car to get to work. The Honda dealership made me sign a waiver saying I assume all responsibility if anything happens which is outrageous. I requested a loaner vehicle and they denied the request. I asked that my case be expedited and it's been 3 weeks with no word.