NHTSA Complaint #11553247 — 2017 FORD ESCAPE
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11553247 |
| Vehicle | 2017 FORD ESCAPE |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 68,840 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MA |
Consumer Description
The contact owns a 2017 Ford Escape. The contact stated while pulling out of the driveway and attempting to make a right turn, the vehicle lost power steering functionality. The message "Steering Loss. Stop Safely!" was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the steering rack assembly needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The manufacturer was notified of the failure. The failure mileage was 68,840.
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