NHTSA Complaint #11676895 — 2017 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11676895
Vehicle	2017 FORD ESCAPE
Component	STEERING
Date of Incident	July 21, 2025
Date Filed	July 29, 2025
Mileage	59,555 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The contact owns a 2017 Ford Escape. The contact stated that while her husband was driving 30 MPH, the vehicle lost power steering functionality. The power steering assist message was displayed; however, the driver continued driving the vehicle. The vehicle was taken to the local dealer, where it was diagnosed with an intermittent failure with the steering. The dealer stated that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 59,555.

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