NHTSA Complaint #11553098 — 2016 LINCOLN MKC

The contact owns a 2016 Lincoln MKC. The contact stated while driving at an undisclosed speed, the vehicle shuddered and lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a general failure with the transmission. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to Customer Satisfaction Program: 20N07. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 58,000.